STEPHEN COLEMAN JR.
PUBLIC SPEAKER. LEADER. MENTOR.
Stephen Coleman Jr. is a high-impact public speaker dedicated to leadership in the
public and private sector. With decades of management and leadership experience, he
brings a unique blend of authority and high-energy presentations to every event. His
mission is to inspire current and future managers and leaders with a message of
resilience to achieve excellence.
With 35 years in the fire service, including 21 years with the Auburn Fire Rescue
Department, Stephen Coleman Jr. currently serves as Fire Chief and Assistant Town
Manager for the Town of Auburn, Massachusetts.
A recognized leader in public safety, Chief Coleman is a graduate of Clark University
with a master’s degree in Public Administration and the UMass Donahue Institutes Chief
Fire Officer Management Training Program. He is internationally designated as a Chief
Fire Officer through the Center for Public Safety Excellence.
An accomplished speaker and published author, Chief Coleman is frequently invited to
consult and present at leading conferences and municipalities across the country,
including Fire Rescue International. He speaks on management, leadership, effective
communication, team building, social media strategy, public information, media relations
and customer service.
LEADERSHIP WORKSHOPS
Inspiring leaders through action, influence and lifting others up
Customer Service
Discover why customer service training for employees is crucial to the success of your
community or business, and explore the skills that can play a key part. This course
presents frameworks for improving communication, time management, problem-solving and de-escalation that allow you to improve your skills immediately and to evaluate your customer service interactions.
LEADERSHIP
Unlock your ability to lead effectively with this course. Learn the difference between
leading and managing, and explore proven techniques to communicate effectively, think strategically, and move from a reactive environment to a proactive one while supportingyour employees. This course reviews survey data on what’s on the “wish list” of your employees as it relates to you as a leader.
public relations
Public Relations is more than media pitches and marketing slogans. Public relations
involves sharing narratives, engaging people, and building relationships to strengthen the support of your organization. It’s about communication and trust. In this course we will discuss the importance of public relations and how to create an effective PR strategy that engages the public in different ways.
social media for public safety
Do you have a social media strategy? Social media is marketing that advertises your
communities’ services and strengthens your overall public relations strategy. Social
media allows you to insert yourself into ongoing conversations on channels such as
Facebook, Instagram and YouTube. Best practices for effective social media marketing include creating interesting content that links back to your website as well as publicly replying to questions and comments. Learn the fundamentals of effective social media strategies.
OPERATIONAL EXCELLENCE
What does it mean to achieve excellence in government or business? Operational
excellence focuses on continuously improving to deliver the highest levels of service and quality that exceeds your customer’s expectations. Achieving operational excellence is no simple task. While the goal is clear, the journey to improvement can be highly complex—but, with the right approach, any organization can easily unlock its full potential.
Crisis COMMUNICATION
Every organization is vulnerable to crises. A crisis may come in many shapes and
guises; from a natural disaster or system outage, to a management misdemeanor or a data leak. Crises will happen. And you are responsible for how you communicate and
respond in the height of a crisis. When a crisis hits, timing is everything. Planning ahead will ensure you get the right information in a timely manner to the right people, keep the public informed and minimize any negative impact. Developing a crisis communication plan and ensuring you have a trained public information officer should form a critical part of your crisis communication strategy.
Connect with Stephen
Are you ready to elevate your management and leadership presence? Whether you're looking for a keynote speaker, instructor or professional connections, I'm here to help you improve your image and strengthen your management and leadership strategies to provide outstanding customer service.
Email: contact@stephencolemanjr.com